Terms and conditions


Cancellation and Rescheduling

Any appointment cancelled or postponed by you within 24 hours of the scheduled start time, or any non-attendance by you at an appointment, will be deemed as a late cancellation and I reserve the right to charge you the full price for your appointment. Appointments can be rescheduled, providing more than 24 hours from the scheduled start time appears to be given.  


Late Arrival

Your late arrival will require that I end the appointment at the scheduled time, meaning your treatment will unfortunately be shorter. Please arrive promptly for your appointment as I have reserved this time for you.


Clients under the age of 18

Clients under the age of 18 must be accompanied by a parent or guardian at all times during the appointment. The parent/guardian must give permission for the treatment to take place by co-signing the client’s consultation form.


What to expect

At your first appointment you will be asked to complete a consultation form to check your medical and health history as well as identifying the reason for your visit. This form will be revisited periodically to ensure it is up to date and relevant. It may be necessary to carry out a short postural assessment and/or joint assessments to identify any underlying causes to your problem. Using this information, we will agree on a treatment plan.

Please wear secure underwear and loose-fitting clothing to your appointment. You may be asked to remove some items of your clothing so that the areas requiring treatment can be accessed.  However, you will be covered with towels for security, warmth and comfort.


Inappropriate Behaviour

I reserve the right to terminate a treatment immediately if you demonstrate inappropriate behaviour or are under the influence of alcohol or drugs.